Shipping and Returns

KRIGO’S PAN-INDIA SHIPPING POLICY INCLUDES DELIVERY TIMEFRAMES, HOLIDAYS, TRACKING INFORMATION, PAYMENT, CANCELLATION, RETURN, EXCHANGE & REFUND.

  • Estimated timeframe for dispatching our orders is 1-2 business working days, excluding holidays. If the order is placed on a Sunday, it can only be dispatched on the next working day. We proceed to shipping after confirming the stock availability and card security checks. Once the order is confirmed and dispatched, the product will reach the customers in 5-7 working days.
  • On confirming the order, you will receive a tracking ID on your Email. 
  • You can make the payment online or offline on our website. If you are placing an order via cash on delivery (COD) an additional amount of Rs.49 will be charged.
  • The order can only be cancelled if the status of the order is ‘pending’. Once the order is confirmed the entire amount will be charged.

 

RETURN, EXCHANGE & REFUND POLICY AT KRIGO INCLUDES THE FOLLOWING:

  1. For instance if you have any concerns about our product kindly drop a mail at

         EMAIL ID- help.krigo@gmail.com

  1. If you are not satisfied with our product and desire to return or exchange it, you can do so through the EMAIL ID mentioned above within 2-4 days of receiving the product, provided that:

2.1) The product/products has NOT been USED, WORN, WASHED, DAMAGED.

2.2) The product should have all its contents along with the original packaging and payment invoice.

2.3) In case of return, we would request you to send a mail to help.krigo@gmail.com. We will help you with the process of return. 

2.4) You can only exchange the size of the variant (knee/ thigh length) while requesting for an exchange.

On fulfilling these terms & conditions the product will first be received and then returned or exchanged.

  1. Once the return has been initiated, we would request you to wait for 5-7 working days for a refund via NEFT/ UPI and/or,
  2. Once the exchange has been initiated, we would request you to wait for 5-7 working days for the product to be exchanged.